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Support and resources

Need help?

We’ve made setting up and using NEST as simple as possible, but everyone needs some help sometimes. That’s why we’ve created a wealth of material to help you use NEST. Whether you’re a member, an employer or helping a client set up and manage NEST, we’ve got all the guidance you need.

Useful websites

If we can’t help you with your question then we’ll help you find someone who can. These websites will give you unbiased help understanding the new pension rules and how they apply to you.

Useful websites

Communication materials for employers

Employers are required by law to provide their workers with certain information about their new pension rights. Our communication materials will help. Our form letters for workers include all the information you need to provide about NEST, and our PowerPoint presentations and information packs will help you explain auto enrolment and NEST to your managers.

Communication material

NEST's library

We’ve collected all our publications in one place to help you find the information you need. This includes basic information about NEST and key documents like our welcome brochure, as well as our research and in-depth analysis of the auto enrolment market place.

Library

Glossary

Need an explanation of pensions jargon? Our glossary will help you understand all the key terms around pensions and auto enrolment.

Glossary

Contact us

Still can’t find answers to your question? Our convenient online help chat is your first port of call for getting one-to-one help. You can also call our contact centre.

Contact us

Complaints

When things go wrong we’ll work quickly to make things right. Find out how you can raise problems and the steps we’ll take to fix them.

Complaints

Setting up and managing NEST

Need help setting up or using NEST? Our employer help centre is full of useful information for setting up and using NEST as a workplace pension, from how to enrol workers to managing NEST on a day-to-day basis.

Find out more

Saving with NEST

We’re here to help you understand your pension rights. Need help finding out what’s in your retirement pot, opting out or understanding what you can do with your retirement pot? Our member help section answers all your questions.

Find out more