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Go to NEST pensions homepage

Manage security details and mailbox

What should I do if I’ve forgotten my password?

If you’ve forgotten your password you can reset it online using your username and answers to your secret questions.

To change your password, click ‘Forgotten password’ on the login page.

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You’ll then need to enter your username and click ‘Next’.

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On the next screen you’ll be asked to answer the secret questions you had set up while signing up for your NEST account. Once you’ve answered them click ‘Next’.

 

You’ll then be asked to create a new password. Click ‘Done’ once you’ve entered the new password.

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This will take you back to the login page on the NEST website. You can then sign in with your new password.

If you’ve forgotten your answers to the secret questions please call our contact centre on 0300 0200 393 and we’ll be able to help.

Get help with using NEST

Our web chat agents will answer your questions and guide you through setting up and managing NEST.

If you’re using a pop up blocker, you may need to disable it before you can launch a web chat.

Begin a web chat

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re open from 10.00 am to 4.00 pm today. Please try again between these hours, or between our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re upgrading our systems at the moment. Please try again later.