Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.

Go to NEST pensions homepage

Manage payment sources

What date should I use as an effective date?

The effective date you choose is important as it determines when the payment source change will happen.

Please note the date you select to complete the payment source change must fall on or after the member's start date. This is because the change will not be accepted if you attempt to use a date outside of the member's timeline in NEST.

You'll also need to make sure the date you choose falls within the pay period, also known as the earnings period, of the contribution schedule you’re using to make the payment source change. This is because the change will not be accepted if you attempt to use a date outside of the pay period.

For example, for a calendar monthly schedule of 1–31 January 2016 with a member start date of 2 January 2016, you can use any date from 2–31 January 2016 as the effective date of the payment source change.

Get help with using NEST

Our web chat agents will answer your questions and guide you through setting up and managing NEST.

If you’re using a pop up blocker, you may need to disable it before you can launch a web chat.

Begin a web chat

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re open from 10.00 am to 4.00 pm today. Please try again between these hours, or between our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re upgrading our systems at the moment. Please try again later.