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Fixing errors: Setting up NEST

Some of the information you've entered isn't valid. Please check the fields below and enter the information again. For security reasons the password and PIN you entered have been deleted. Please enter them before submitting the information again.

There are a number of reasons why you may have received this error message. You should check and make sure you’ve done all of the following:

  • Completed all the mandatory fields- these are marked with an asterisk (*).
  • Entered at least four characters in answer to all the security questions. This means you need to choose a question which has an answer of four characters or more. For example, if your mother’s maiden name is Li you can’t use this question but need to select another from the list of security questions provided.
  • Haven’t included any special characters in any of the following:
    • name field
    • personal information section
    • security question answers.

We only accept letters (A-z) and numbers (0-9).