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Manage security details and mailbox

How do I unlock my online account?

Once your online account is locked, we’ll automatically send a message to the registered email address you’ve given us for contacting you. This will have a unique unlock code. The email should arrive in your inbox within one hour of your account being locked.

To unlock your online account using the unlock code, go to the login page on the NEST website and click ‘Unlock account’.

You’ll be asked to enter:

  • your username
  • your unlock account code.

Once you’ve clicked ‘Next’, you’ll then be asked to enter the answers to your security questions.

If you don’t receive the email or you’ve lost or forgotten any of the information asked, then please call our contact centre on 0300 0200 393.

Get help with using NEST

Our web chat agents will answer your questions and guide you through setting up and managing NEST.

If you’re using a pop up blocker, you may need to disable it before you can launch a web chat.

Begin a web chat

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re open from 10.00 am to 4.00 pm today. Please try again between these hours, or between our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re upgrading our systems at the moment. Please try again later.