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Manage contribution

How do I tell NEST that a member isn’t due to make full contributions for this pay period by entering information on the website?

You can do this manually for each member by clicking ‘Options’ under Contribution options next to the member’s details in the contribution schedule.

You’ll have to select the correct reason for partial or non-payment to validate the member then click ‘Done’. If you’re changing the member’s group you’ll need to select ‘Change member groups and pay contributions’. You’ll also need to provide a date for this change to take effect and we’ll move the members to the new group on this date.

If there are no contributions due for the members you may select the reason ‘Member has insufficient earnings’ and click ‘Done’.

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If there are more members with insufficient earnings for a pay period, you don’t have to manually enter the reason for partial or non-payment for all those members. You can update multiple records, this is known as a bulk update. Your schedule can do a bulk update and automatically select the reason ‘Member has insufficient earnings’ and move the schedule to paid status. The bulk update can be done if you’ve sent us contribution information online or by file transfer.

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Click ‘Save changes’ to save the details you’ve entered for the members and then click ‘Make payment’.

You’ll see the below screen.

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You can see more information about how to make contributions online in How do I enter the contribution information?

The below table lists all of the options available online and explains when you should use them:

Contribution option What it means
Pay full contributions Select this option if you’re paying contributions for the member as normal.
Member has opted out You can use this option if a member has given you a completed paper opt-out form within their opt-out period. You’ll also need to enter the unique reference number from the opt-out form and confirm the member submitted it within the allowed opt-out period. You can tell NEST a member has opted out through your online account or by uploading a file.
No further contributions payable This option will tell us if a member has stopped working for you or stopped making contributions or if you no longer need to use NEST as a pension provider for the member. Once you’ve clicked ‘Make payment’, we won’t expect any further contributions for the member. The date the member’s contributions stop can be viewed in Manage workers. For more information please see on how to do this through your online account or by uploading a file.
Member is on family leave This option will tell us if a member is on family leave which includes maternity leave, paternity leave, adoption leave and parental leave. You’ll need to let us know that the member is still on family leave in each contribution schedule until they return to or leave your organisation. You can tell NEST a member is on family leave through your online account or by uploading a file.
Member has insufficient earnings You can use this option if a member’s earnings dip below the minimum threshold for a contribution. You may also use this option if a member is on unpaid leave. You’ll need to let us know if the member hasn’t earned enough in each contribution schedule until they earn enough to make a contribution again. You can tell NEST a member has insufficient earnings through your online account or by uploading a file.
Transferring member to a different payment source You can use this option to move a member to a new payment source. This will move the member to a new contribution schedule that uses that payment source. You’re able to enter contributions with this option. You’ll also need to let us know the effective date of the change. This is the first day that the member’s contributions will be paid from the new payment source. You can change a member’s payment source online or by uploading a file.
Change member groups and pay contributions You can use this option to move the member to a new group. You can make any outstanding payments if the member is changing to a new group part of the way through a pay period. If the new group falls in the same contribution schedule you may need to enter contributions for both groups. You’ll also need to let us know the effective date of the change. This is the first day that the member’s contributions will be made through the new group. You can change a member’s group through your online account or by uploading a file.
Pay for previous and new group

You’ll need to use this option when you’ve already completed a group change through the ‘Manage workers’ area of your online account.

You’ll need to use this option if you’ve used an effective date that falls in the pay period that is covered by both the old group and the new group.
If both the old group and the new group appear in the same schedule you’ll have to use this option.

Change of payment source and group You can use this option if you need to move a member to a new group and payment source at the same time. You’ll also need to let us know the effective date of the change. This is the first day that the member’s contributions will be made through the new group and payment source. You can change a member’s group and payment source at the same time through your online account or by uploading a file.

Please see the Employer payroll guide (PDF) for detailed guidance on creating contribution files.

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