Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.

Go to NEST pensions homepage

Manage file upload and secure file transfer

Employer payroll guide

Our Employer payroll guide (PDF) gives you the detailed file specification for:

  • enrolment schedules
  • contribution schedules
  • enrolment cancellations
  • exception schedules
  • additional files you can collect from NEST using SFTP.

Get help with using NEST

Our web chat agents will answer your questions and guide you through setting up and managing NEST.

If you’re using a pop up blocker, you may need to disable it before you can launch a web chat.

Begin a web chat

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re open from 10.00 am to 4.00 pm today. Please try again between these hours, or between our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re upgrading our systems at the moment. Please try again later.