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Get in touch with NEST

The best way to get in touch with NEST is to send us a secure message from your online account by logging in below. You can also find useful information in our FAQs or chat to us online using our live help service.

Live help online

Our live chat service puts you in touch with someone from our team who can answer your questions about saving for retirement with NEST.

 

Begin a web chat

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Web chat is currently unavailable

We’re open from 10am to 4pm today. Please try again between these hours, or between our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit ourFAQ page.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our FAQ page.

Web chat is currently unavailable

Sorry, something’s gone wrong. Please try again later. Our usual business hours are 8am to 8pm seven days a week. Have you tried our FAQ page? If you can’t find what you’re looking for there and your query is urgent you can get in touch by calling 0300 020 0090.

Send us a message

You can send us a secure message by going to your mailbox in your NEST account. We’ll then have all your information to hand to help us answer your questions as soon as possible.

 

Log into your account

Frequently asked questions

You can find answers to some of the most common questions about saving with NEST in our FAQs, so it’s worth checking there to see if we've already answered your questions.

See our member FAQs

If you can’t find what you’re looking for or contact us online, you can give us a call on 0300 020 0090. If you’re calling us from outside the UK, enter 0044 before our usual number then drop the 0 before 300.

Our phone lines and web chat services are available from 8am to 8pm Monday to Sunday and 10am to 4pm on bank holidays. We’re closed on Christmas Day, Boxing Day, New Year’s Day, Easter Sunday and Easter Monday.