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Get help from NEST

Help centre


Our online help centre provides detailed guidance on setting up and using NEST. It’s the quickest and easiest way to get an answer to your question.

Help Centre

Get live help online


Our web chat service puts you in touch with a live help agent who can answer your questions and guide you through setting up and managing NEST.

Begin a web chat

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re upgrading our systems at the moment. Please try again later.

Send us a message


Log into your online account and send us a message from your mailbox. We’ll have all your information to hand that will help us answer your question.

Log in

If you can’t find what you’re looking for above, you can give us a call on 0300 020 0393 . If you want to call us from abroad, enter 0044 before our usual number then drop the 0 before 300.

Lines are open from 8am to 8pm Monday to Sunday and 10am to 4pm on bank holidays. Closed on Christmas Day, Boxing Day, New Year’s Day, Easter Sunday and Easter Monday.