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Communication materials

To make it easier for you to tell your workers about auto enrolment, we’ve prepared a set of communication tools for you to use.

The guidance and letter templates we’ve prepared can help you meet your legal duty to inform your workforce about their new pension rights. Using our communications should also reduce the volume of queries you get from your workers, which is likely to save you time and administration.

Statutory communications

All employers have a legal duty to write to their workforce about their new pension rights. There are various rules about what to send which workers. To make it easier we’ve provided guidance and templates for you to use.

You don’t have to use our employer notices if you don’t want to. If you do though, it’s likely to save you time and help you get the right information to the right people, at the right time.

We’ve produced a guide that explains the statutory information you need to provide in straightforward terms. It also includes decision trees to help you understand which notices you need to send, what information to include and when to send it.  See our Guide to NEST’s employer notices (PDF).

We’ve also created a short version of our employer notices for those employers whose only pension scheme is NEST. You’ll find our employer notice templates in a separate Microsoft Word document format to make it possible for you to copy and edit the content.

Recently the Department for Work and Pensions (DWP) changed the rules about the information you need to give your workforce about auto enrolment. What you need to send your workers to meet your duties is now much simpler than before April 2015. We've updated our worker communications to make sure they meet these new, simplified rules.

NEST in other languages

We recognise that some workers don’t speak English as their first language. That’s why we provide two types of covering information in 20 different languages. It’s up to you whether you want to use them alongside your statutory employer notices. Doing this could help you let your workers know what to expect.

NEST in other languages (DOCX)

Explaining NEST

Deciding on the right time to let your workers know about their pension rights is largely up to you. We’ve put together this rough timeline of when you should give them different information.

Remember, it’s not just about your legal duty to tell your workers about their rights. You need to make sure that all the people in your organisation who are administering auto enrolment have the knowledge they need to do the job.

4 to 6 months before your staging date

Help your staff understand the new duties

Well before your staging date you should make sure key people in your organisation are familiar with what you need to do to comply with the new duties. The key information can be found at the websites for The Pensions Regulator and gov.uk.

3 months before your staging date

If you’ve decided to use NEST, now is a good time to help your managers learn more about the scheme and how it works. Key Facts: Automatic enrolment and NEST (PDF) is a good introduction. You should also encourage them to explore our website to make sure they understand what employers need to do.

This is also the time to start telling your workers about auto enrolment and NEST. You can start using our payslip messages (DOCX) and putting up our posters that will encourage your workers to think about saving for their future.

You could create articles for your staff magazine or intranet, if you have them, and direct your workers to some of our videos:

2 months before your staging date

You should now be starting to set up NEST. Our presentation Welcome to NEST for line managers (PPT) will explain the new duties and NEST to your senior staff. You can also hand out copies of our Workplace FAQs (PDF) to address some of the more common questions people have.

You should continue to provide information to your workers. You can include our two month payslip messages (DOCX) in their pay slips and display our posters.

Now is a good time to provide copies of some of our informational booklets:

Getting to know NEST (PDF) - An overview of NEST for potential members, about joining and contributing, keeping track of their retirement pots and taking their money out.

NEST at a glance (PDF) - A quick guide to joining NEST and saving in a pension scheme. Some employers may send this out with their employer notices.

At a staff meeting you can use our presentation Welcome to NEST [PPT] to help explain your workers’ new rights and NEST to them.

1 month before your staging date

With auto enrolment imminent you’ll want to make sure that you have all the resources you’ve used so far to hand. You can include our one month messages (DOCX) in your workers’ pay slips and display our posters.

Your staging date

At your staging date you have to send your workers the statutory communications. You can use our Employer notices pack to help you understand who needs to receive each notice and create the letters. It’s available as a PDF and as a Word document to make it easier to create tailored messages.

You should also include our 0 month payslip messages in your workers’ payslips and it’s a good time to share the link for our website to help members understand saving for their retirement.

Up to 1 month after your staging date

As well as keeping all the resources you’ve so far to hand, you should also include our +1 month payslip messages in your workers’ payslips.

Three year re-enrolments

Every three years you’ll need to re-enrol any workers who are eligible for auto enrolment but aren’t in a qualifying scheme. This includes workers who’ve previously opted out or stopped making contributions more than 12 months before your re-enrolment date. You can set your own automatic re-enrolment to be any date up to three months before or after the third anniversary of your staging date or your last re-enrolment date.

If you have eligible staff to re-enrol you must write to them within six weeks of your chosen re-enrolment date. You only need to write to the staff affected by re-enrolment.

You can use our letter template Employer notice 1R to let workers know that they’re being re-enrolled. Find this in our Employer notice templates (DOC).

Worker communications

It’s helpful to your business if your workers are clear about what’s happening in advance. Here are some materials you can use to tell your workers about NEST and auto enrolment. They’re straightforward and easy to understand.

Getting to know NEST (PDF) - An overview of NEST for potential members, to explain joining and contributing, keeping track of their retirement pots and taking their money out.

NEST at a glance (PDF) - A quick guide to joining NEST and saving in a pension scheme. Some employers may choose to send this out with their employer notices.

Welcome to NEST (PPT) - A presentation for employers to give their workers about how auto enrolment works, what it means for them and when it’ll happen.

Payslip messages (DOC) - Messages that can be included in your workers’ payslips in the lead up to and during auto enrolment.

Employer magazine article (DOC) - An example article that any employer can use to explain the reforms, what they mean to workers and to introduce NEST.

NEST money box (PDF) - A money box for your workers to make which summarises NEST’s key features.

Member case studies (PDF) - A selection of case studies where our members talk through their experiences of using NEST and saving for their future.

Workplace posters

A selection of posters to display in your organisation to help raise awareness of NEST and auto enrolment and encourage your workers to save for their future.

Popcorn poster (PDF)

Drinks poster (PDF)

Sport poster (PDF)

Takeaway poster (PDF)

Shoes poster (PDF)

Workplace videos and instructions

A selection of videos to use when talking to your workers about NEST and instructions on how to download them.

‘Lives of Brian’ video (SWF)

‘Helping hand’ video (SWF)

‘Still got it’ video (SWF)

Video download instructions (PDF)

Line manager communications

Here are some communications to help your line managers understand what’s happening so they can explain it to your workers. This includes important information about what they can say and what they should avoid. Line managers play a vital role in preparing your workforce for auto enrolment.

Frequently asked questions (PDF) - We answer the questions we know your workers will be asking you about auto enrolment and NEST.

Talking to your employees about pensions (PDF) - A guide from The Pensions Regulator about what you can do to help your workers make decisions about their pension.

HR communications

These materials show how your HR team can explain auto enrolment and NEST to your organisation.

Workplace presentation to managers and senior staff (PPT) - A presentation explaining how the reforms work, what it means to workers and when it’ll happen.

© NEST Corporation 2017. All rights reserved. The communications available on this webpage are only to be used by participating employers of NEST. It is the responsibility of the user to ensure that the correct communication is issued in the circumstances. The user should ensure that it is in receipt of the current version of the communication before issuing it by regularly checking this webpage for updated versions. If you are in any doubt about how pensions legislation applies to you we recommend that you seek specialist legal advice. We don’t make any representation or warranty, express or implied, that the communications available on this webpage are accurate, complete or error free. We don’t accept responsibility for any loss caused as a result of reliance on the communications contained on this webpage, which are intended to be for guidance only, nor do we accept responsibility for loss caused due to any inaccuracy, incompleteness or error.