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Support and resources

We’ve made setting up and using NEST as simple as possible, but everyone needs some help sometimes.

Need help?

We’ve created a wealth of material to help you use NEST. Whether you’re a member, an employer or helping a client set up and manage NEST, we’ve got all the guidance you need.

Useful websites

If we can’t help you with your question then we’ll help you find someone who can. These websites will give you unbiased help with the new pension rules.

Employer materials

Employers are required by law to provide their workers with certain information about their new pension rights. Our communication materials will help.

NEST's library

Includes information about NEST, key documents like our welcome brochure, as well as our research and in-depth analysis of the auto enrolment market place.

Glossary

Need an explanation of pensions jargon? Our glossary will help you understand all the key terms around pensions and auto enrolment.

Contact us

Can’t find answers to your question? Our live chat is your first port of call for getting one-to-one help. You can also call our contact centre.

Complaints

When things go wrong we’ll work quickly to make things right. Find out how you can raise problems and the steps we’ll take to fix them.

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Employer help centre

We offer a wealth of guidance on setting up and using NEST at our employer help centre.

Get help

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Member help centre

Our member help centre offers you more information to help answer any question you may have about your NEST account.

Get help

Saving with NEST

We’re here to help you understand your pension rights. Need help finding out what’s in your retirement pot, opting out or understanding what you can do with your retirement pot? Our member section answers all your questions.

Your retirement savings