Things can go wrong from time to time. When that happens, our aim is to resolve your complaint in an efficient, fair and timely way. Where we’ve made a mistake we’ll explain what went wrong and take steps to put things right.
Lynch Wood Business Park
We'll look into your complaint and try to resolve it as quickly as possible within 20 working days. If we think it’ll take longer, we’ll let you know.
In certain circumstances, you can ask us to handle your case as a dispute under our dispute resolution procedure. Find out more about this in How we handle complaints (PDF). Alternatively, you can request a copy by contacting us using any of the methods described above.
Complaints about NEST Corporation
If your complaint isn’t to do with your account and is more about NEST as an organisation, you should follow our formal complaints procedure.