How do I manage my Nest secure mailbox?

You can see all your messages from Nest in your secure mailbox. The messages you receive depends on your access level.

For example, a full-access delegate will receive all communications about the employer’s account as well as their individual delegate account. An enrolment delegate will only receive messages related to the worker’s enrolments as well as messages to their own delegate account. As an example, you might see messages notifying the employer when contributions are overdue or when members have opted out.

To access your Nest secure mailbox, log in to your online account and click ‘Mailbox’.

• Inbox
• Priority
• Sent
• Drafts
• Archive
• Trash

Once you’ve clicked ‘Mailbox’, you’ll see all your messages stored with the most recent message first. You can also display the oldest first or show the subject lines in alphabetical order.

You can search for different types of message from the drop-down menu. If you’ve been set up as a delegate organisation, you’ll have an additional option to search for messages for each employer you’re connected to.

You can choose the following message types:

• Contributions
• Delegated access
• Direct Debit
• Dispute
• Employer Details
• Employer Information
• Employer sign-up
• File transfer
• General
• Insolvency
• Late payment
• Leaving Nest
• Member details
• Member enrolment
• Payment due
• Refund
• Retirement
• Unlock records

You can also search for messages by their subject or keywords in the subject line or use ‘Advanced search’. This lets you search for messages received between two particular dates.