We use cookies to improve your online experience. By continuing to browse this website you’re agreeing to our cookie policy. Find out more about cookies and how we use them.

Employer help centre

Search

Browse by section

FAQs

Here you can find the answers to the most common questions employers ask us. They're split into sections to help you find the information you're looking for more easily.  

View our FAQs

Guides and resources

Our comprehensive set of guides and other resources covers everything from assessing and enrolling your workers to setting up your payroll system and managing NEST.

View our employer guides

Communication materials 

Here you can access all the communications you may want or need to send to your workers if you’re using NEST to meet your new duties. They’re designed to be flexible, informative and easy to understand.

Communication materials

Get help with using NEST

Our live help agents will answer your questions and guide you through setting up and managing NEST.

Get help now

Web chat is currently unavailable

Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re open from 10.00 am to 4.00 pm today. Please try again between these hours, or between our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.

Web chat is currently unavailable

We’re upgrading our systems at the moment. Please try again later.