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Complaints

Making a complaint

If you're unhappy about the way we manage the scheme we'd like to put things right.

You can tell us about your complaint by:

logging on and using our website at www.nestpensions.org.uk
sending us an email to feedback@nestpensions.org.uk
telephoning us on 0300 020 0090
Writing to us at:

NEST
Nene Hall
Lynch Wood Business Park
Peterborough
PE2 6FY

We'll look into your complaint and try to resolve it within 10 working days.

We would expect to resolve most complaints quickly and informally. In some cases we may take your complaint directly to a more formal stage. This is known as the Internal Dispute Resolution Procedure (IDRP).

Find out more about our complaints procedure in How we handle complaints (PDF, 154KB)

Alternatively, you can request a copy by contacting us using any of the other methods described above.

Formal complaints

If you are unhappy about the service you have received from NEST Corporation, you can follow our formal complaints procedure.

Find out more about this procedure in Formal complaints about NEST Corporation (PDF, 29KB)